Frequently Asked Questions
It's my first massage/it's been a while and I'm a bit unsure.
Not to worry! I can walk you through every step of the way and please don't be afraid to ask questions before/during/after. I will check in with you to make sure you are comfortable and we can always discuss any changes you may want to make for future sessions. Communication is key. This is your session, this is your body: you are in charge!
What if I don't like to talk during my massage?
This is your session: we can talk as little or as much as you want. I will check in on pressure towards the beginning of the session and then, after that, I will follow your lead.
What if the pressure is too much/too little?
Communication is key. I will check in with you towards the beginning of the massage but please feel free to let me know if we need to adjust. Sometimes our shoulders want more pressure but our legs are sensitive. It's ok if we need to switch it up! I will trust you to communicate your needs so that you can get the most out of your session.
How do I pay you?
I accept payment via cash, Zelle, Venmo, or credit card.
How much should I tip?
No tipping necessary! I set up my pricing so that gratuity is included in the overall pricing. I want pricing to be straightforward and clear so you can have a stress-free experience.
Where are you located?
I work out of 2 office locations: Eagle Rock (1551 Colorado Blvd., Suite 104, Los Angeles, CA 90041) & Atwater Village (3401 Glendale Blvd, Los Angeles, CA 90039). By appointment only.
I don't like some fragrances.
I sometimes use essential oils in the space to help you relax during the session; however, we can always adjust to your needs. Let me know and we can find what works best for you.
What if I have more questions that aren't covered here?
Please contact me with your questions. I want you to feel as comfortable and prepared as possible.
Zero Tolerance Policy
Any form of solicitation, sexual advance, harassment, inappropriate touching or behavior will not be tolerated and will result in immediate termination of your treatment.
Appointment Cancellation & Change Policy
Your session time is reserved exclusively for you. If you need to adjust or cancel your appointment, please review the guidelines below:
Cancellations & Rescheduling: Cancellations made between 2 and 24 hours before your scheduled time will incur a fee equal to 50% of the service price. Cancellations made with less than 2 hours' notice will be charged 100% of the service fee.
Late Arrivals: If you arrive late, your session will still end at its originally scheduled time so the next client is not delayed. You will be responsible for the full session fee.
No-Shows: If you are more than 10 minutes late without giving prior notice, your appointment will be automatically canceled, and you will be charged 100% of the service fee.
Shortening a Session: Requests to shorten your treatment duration made within 24 hours of your appointment will be billed at the full, originally scheduled rate.
Illness Protocol: If you are experiencing cold, flu, or any infectious symptoms, please contact me immediately to reschedule. Cancellations made with less than 2 hours' notice will be charged 100% of the service fee. Emergency Cancellations are determined at the therapist’s discretion.
Refunds: All sales are final. Under no circumstances will refunds be issued for completed sessions, late cancellations, or no-shows.
I agree that, if I believe there is a disputable charge to my credit card, I will contact Harmony Massage & Wellness directly to resolve the matter before disputing the charge with my credit card company. If I choose to dispute a charge that Harmony Massage & Wellness could have resolved directly, I understand that I will be charged a $25 service fee to cover charges incurred on my behalf by Harmony Massage & Wellness.
Gift certificates/Prepaid Sessions have a 1 year expiration date from the date of sale.
I understand that emergencies and unexpected life events happen. Thank you for your understanding and for respecting the dedicated time we share.
More questions? For more information about massage therapy from a client's perspective please go to: www.respectmassage.com/clients/